FAQ
1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Orders are typically processed and shipped within 1–2 business days.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.
3. How long will it take to receive my order?
Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.
4. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.
5. What materials are your storage bags made from?
Our bags are made from high-quality, thick PEVA or PA+PE materials that are durable, waterproof, and dust-proof. They are non-toxic and safe for storing clothing.
6. Do the vacuum bags really save space?
Yes. Our vacuum storage bags can compress clothes up to 50–80% of their original volume, helping you store more in less space.
7. Are the bags reusable?
Absolutely. All our storage bags are designed for multiple uses. Simply open the valve to release air and reuse them again and again.
8. Are the bags suitable for long-term storage?
Yes. They provide excellent protection against dust, moisture, odors, and insects, making them ideal for seasonal storage (winter coats, blankets, etc.).
9. Can I use them for travel?
Yes. Many customers use our compression bags as space-saving packing cubes for suitcases and travel.
10. How do I use the vacuum bags?
Place your clothes inside the bag, seal the zipper, and use a vacuum cleaner to remove the air through the valve. For travel, you can also press out air manually.
11. Are the bags transparent?
Yes. Most of our bags are transparent so you can easily see what’s stored inside without opening them.
12. Do you ship internationally?
Currently, we only ship within the United States.
13. How can I track my order?
You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.
14. What if my order arrives damaged?
Please contact us within 48 hours with clear photos of the item and packaging. We will quickly arrange a replacement or full refund.
15. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.